I've forgotten my password - what do I do? Follow
If at any point you forget the password associated with your user account, click on the Forgot password? link on the login screen:
You will then be asked to give your registered e-mail address.
When you click the Reset request button you will be sent an email which will guide you through the process of resetting your password.
A new password needs to contain the following to be accepted;
- minimum of 12 characters
- at least one upper case letter
- at least one lower case letter
- at least one number
- at least one special character e.g. !, £, $
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